Increase in capacity coming September 2026
Meet Your Office Superhero
Hi, Iâm Rhian Baker, your soon-to-be favourite Virtual Assistant. I'm based in beautiful Shropshire, where I work remotely with brilliant businesses, just like yours, all over the UK.
My Mission
To add genuine value to peopleâs lives by lightening the load, simplifying processes, and helping businesses thrive, because happiness really is the by-product of helping others succeed (and maybe actually getting to drink your coffee while itâs still hot).
đ From NHS to VA
So, rather than figuring that out, back in 2005 I joined the NHS in an administrative, patient-facing role. Fast forward twenty years and Iâm still in the medical world, having coordinated and provided services for both patients and professionals.
â¤ď¸Why I love What I Do
Over the years, one thing has been made very clear: I have a knack for organisation, problem-solving, and turning âwhere do I start?â into âwow, look how well that works!â.
After having my daughter in 2022, and embracing my new side hustles as chauffeur, stylist, and snack genie, I found myself wondering what really makes me tick outside of motherhood. Then I heard this quote by Robin Sharma:
âHappiness is the by-product of a life spent adding value to other peopleâs lives.â
âPowered By Coffee Fuelled By Purpose
It wasn't quite a lightbulb moment, but somewhere between the nappies, nap times, and (far too much) caffeine, something clicked this is what I want to do. Help others, make their lives easier, and add value in meaningful ways. And so, my journey as a Virtual Assistant began, fuelled by purpose and as always, powered by coffee.
For as long as I can remember, Iâve been the kind of person who colour-codes the calendar and gets a mild thrill from ticking off a to-do list (donât judge me). But if youâd asked 20 year-old me what I wanted to do with my life, Iâd probably have shrugged and gone for a run.
We will probably work well together if:
â Youâre ready to hand over the chaos and let someone else tackle it.
â Youâre open to trying small tweaks and improvements that make life easier.
â Clear communication matters to you. You like knowing whatâs happening without chasing updates.
â You want support that makes your day smoother, without anyone making decisions for you.
Are we the perfect match?
If this feels a little too familiar, youâre in the right place.
Youâve been juggling a million little tasks, keeping everything ticking along, and pretending youâve got it all under control but you're doing it all alone and feeling swamped?
What you really need is someone to handle the details and help you get things done so you breathe a little easier.
Frequently Asked Questions
What is a Virtual Assistant?
A Virtual Assistant is a remote admin professional who steps in to support your day-to-day operations. For my clients, that usually includes managing calendars, organising inboxes, creating tidy systems, handling data entry, transcription, research, document prep, and streamlining general admin. Essentially, I take the routine tasks off your plate so your time is spent where it matters most.
How do you track your time?
Why use a VA rather than employing an assistant?
Hiring a Virtual Assistant is a far more budget-friendly option than bringing someone on the payroll. Because I run my own business, I cover my own tax, insurance, software, training, the whole lot.
You donât need to worry about sick days, pension contributions, holiday pay, or the joy of running payroll. You simply pay for the hours you need, starting with flexible ad-hoc support.
In short: you get skilled support without the overheads, the paperwork, or the extra headaches. Read more here.
Can you support clients with neurodiversity or executive function challenges?
Absolutely! I create clear systems and tidy workflows that work with your way of thinking. Inbox chaos? Diary madness? Task overload? I handle it all so you can stay organised, focused, and in control, without the stress.
How do payments work?
For retainer work, I take the full monthâs payment upfront. For ad-hoc support, thereâs a 3 hour deposit payable in advance. I operate on a simple 30 day cancellation policy, and weâll get started as soon as the contract is signed and the invoice is paid. Straightforward, clear, and hassle-free, just how it should be..
Will you take on Access to Work Clients (A2W)?
Yes, I am available to support clients with Access to Work funding. If you need a quote for your Access to Work claim or want to have a chat about what support looks like for you, get in touch.
What industries do you work with?
Can you manage my email inbox without accessing my personal passwords?
All of them! Even though I come from a medical background and know the hospitality world well, my skills translate across just about any sector. Admin is admin, whether youâre running a creative studio, coaching clients, managing a small business, or juggling multiple projects at once.
I use Toggl to track all the work I do for you, so every task is logged accurately. This means you only pay for the time I actually spend supporting your business. Everything is transparent and easy to check, so you always know exactly where your hours are going, no guesswork, no hidden extras.
Yes, and I take security seriously. I use LastPass, which allows you to share access to accounts without ever revealing your actual passwords. That means I can organise your inbox, send holding replies, sort folders, unsubscribe from junk, and keep on top of important messages, all while your login details stay private and protected.
Is everything you do confidential?
Absolutely. Confidentiality is a must in my work, and I treat your information with the same care Iâd expect someone to treat mine. I follow GDPR best practices, keep data secure, and only access what I need to do the job. Your privacy and trust are non-negotiable. You can read my Privacy information here.
Connect
Get in touch for vibrant support!
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Š 2025. All rights reserved.
ICO reference: ZC085179
âď¸ Rhian@secretofficesuperhero.co.uk