ACCEPTABLE USE POLICY

1. INTRODUCTION

This acceptable use policy (“Policy”) sets out the rules governing the use of https://secretofficesuperhero.co.uk (“the Service”) operated by Secret Office Superhero (“we”, “us”, “our”).

Secret Office Superhero provides virtual assistant and operational support services to small businesses. The website offers information about available services, pricing, booking options, and ways to contact the business. Visitors can use the site to learn about the support offered, submit enquiries, and access resources designed to help improve organisation, admin efficiency, and digital workflows. The website is intended for lawful, professional use by individuals and businesses seeking administrative or operational support.

By using the Service, you agree to comply with this Policy. If you do not agree, you must not use the Service.

2. PROHIBITED ACTIVITIES

You must not use the Service:

(a) for any purpose that is unlawful or that promotes any illegal activity; (b) to send, upload, or distribute any content that is defamatory, obscene, offensive, hateful, inflammatory, or discriminatory; (c) to harass, bully, intimidate, or threaten any person; (d) to infringe the intellectual property rights, privacy rights, or other rights of any third party; (e) to transmit any viruses, trojans, worms, or other malicious software; (f) to gain or attempt to gain unauthorised access to any part of the Service, other user accounts, or any computer systems or networks connected to the Service; (g) to interfere with or disrupt the operation of the Service or the servers or networks that host it; (h) to impersonate any person or entity, or to misrepresent your identity or affiliation; (i) to collect or harvest personal data from other users without their consent; (j) to use the Service for any commercial purpose not expressly permitted by us; (k) to send unsolicited communications (spam) through the Service.

In addition, the following activities are specifically prohibited:

• using automated tools (including bots, scrapers, or crawlers) to access, monitor, or copy any part of the Service without permission

• attempting to bypass, disable, or tamper with security features, access controls, or usage‑monitoring tools

• uploading or distributing content that is knowingly false, misleading, or designed to deceive other users

• exploiting the Service to test, scan, or probe for vulnerabilities without explicit written authorisation

• using the Service in a way that imposes an unreasonable or disproportionate load on our infrastructure

• selling, sublicensing, or otherwise transferring access to the Service to any third party without permission

• using the Service to promote pyramid schemes, fraudulent offers, or other deceptive commercial practices

• interfering with another user’s ability to access or use the Service

• attempting to reverse engineer, decompile, or otherwise derive the source code or underlying structure of the Service

• using the Service to store or transmit material that you do not have the right to share

• submitting content or enquiries using false contact details or deliberately inaccurate information

• using the Service in any way that could damage, disable, or impair our reputation or the experience of other users

3. USER‑GENERATED CONTENT

3.1 If the Service allows you to post, upload, or share content, you are solely responsible for that content. You must ensure that any content you submit complies with this Policy and all applicable laws.

3.2 We reserve the right to remove or disable access to any content that violates this Policy, without prior notice.

3.3 We do not monitor user‑generated content in real time, but we will investigate and act upon reports of violations.

4. REPORTING VIOLATIONS

If you become aware of any use of the Service that violates this Policy, please report it to: rhian@secretofficesuperhero.co.ukWe take all reports seriously and will investigate promptly.

5. ENFORCEMENT

If we determine that you have violated this Policy, we may take one or more of the following actions at our sole discretion:

• immediate suspension or termination of access to the website or any related services

• removal or deletion of any content submitted through the Service that breaches this Policy

• temporary or permanent blocking of specific IP addresses or devices

• refusal to process enquiries or provide services where misuse has occurred

• requesting additional verification or information to confirm identity or lawful use

• reporting unlawful activity to relevant authorities, regulators, or law enforcement

• cooperating with investigations conducted by law enforcement or regulatory bodies

• taking legal action to recover losses or damages caused by misuse

• any other action we reasonably consider necessary to protect our business, users, or systems

We may also report suspected criminal activity to the relevant law enforcement authorities, including the police, the National Crime Agency (NCA), and Action Fraud.

6. LEGAL FRAMEWORK

Certain activities prohibited by this Policy may also constitute criminal offences under UK law, including:

(a) the Computer Misuse Act 1990 (unauthorised access to computer systems); (b) the Communications Act 2003, Section 127 (sending grossly offensive or menacing communications); (c) the Malicious Communications Act 1988 (sending threatening communications); (d) the Fraud Act 2006 (fraud and dishonesty offences); (e) the Copyright, Designs and Patents Act 1988 (intellectual property infringement).

7. CHANGES TO THIS POLICY

We may update this Policy from time to time. Changes will be posted on this page with an updated revision date.

Secret Office Superhero Last updated: 22.07.2026

Secret Office Superhero: https://secretofficesuperhero.co.uk

Last updated: 22.07.2026