Secret Office Superhero – Data Complaints Policy

1. Purpose of this Policy

This policy explains how you can raise a concern or complaint about how Secret Office Superhero handles your personal data, and how that concern will be managed. I take data protection seriously and aim to resolve issues quickly, fairly, and transparently.

2. How to Raise a Data Complaint

If you believe your personal data has been handled incorrectly, or you’d like to challenge how it’s being used, you can make a complaint by email to Rhian@secretofficesuperhero.co.uk

Please include:

• Your name and contact details

• A clear description of your concern

• Any relevant dates, documents, or context

This helps me investigate your complaint thoroughly and efficiently.

3. What Happens Next

Once your complaint is received:

1. Acknowledgement: You’ll receive confirmation within 30 days.

2. Investigation: I’ll review your concern, check relevant records, and gather any information needed.

3. Response: A full written response will be provided within 3 months. If more time is required due to complexity, you’ll be informed and given a revised timeline.

4. Possible Outcomes

After investigating your complaint, outcomes may include:

• Clarification about how your data is used

• Correction or updating of inaccurate information

• Restriction or deletion of data where appropriate

• Improvements to internal processes

• A clear explanation if no breach or issue is identified

5. If You’re Not Satisfied

If you feel your data protection complaint hasn’t been resolved, you can raise your concern with the Information Commissioner’s Office (ICO) however, the ICO will generally expect you to have raised the issue with Secret Office Superhero first and to have allowed time for a response.

Information Commissioner’s Office (ICO) Website: ico.org.uk Telephone: 0303 123 1113 Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

6. Commitment to Continuous Improvement

Secret Office Superhero is committed to protecting personal data and continually improving how information is managed. Complaints are treated as opportunities to strengthen processes and ensure clients feel confident and protected.

Secret Office Superhero Last updated: 22.07.2026