Secret Office Superhero Customer Privacy Notice

This privacy notice tells you what to expect me to do with your personal information.

• Contact details

• What information I collect, use, and why

• Lawful bases and data protection rights

• Where I get personal information from

• How long I keep information

• How to complain

Contact details

Email rhian@secretofficesuperhero.co.uk

What information I collect, use, and why

I collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Occupation

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Records of meetings and decisions

• Account access information

I collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Account information, including registration details

I collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or account history

I collect or use the following personal information to comply with legal requirements:

• Name

• Client account information

• Any other personal information required to comply with legal obligations

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Purchase or service history

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, I must respond to you without undue delay and in any event within one month.

To exercise any of your data protection rights, please contact me using the details at the top of this privacy notice. If you’re unhappy with how your request is handled, you can raise a data protection complaint using my Data Complaints Policy.

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - I have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where I get personal information from

• Directly from you

• Publicly available sources

How long I keep information

I retain personal information based on its purpose:

• General enquiries e.g. contact forms and emails; retained for one year following our last communication unless further contact takes place.

• Client data (contracts, invoices, service records): retained for six years for legal and tax compliance

• Marketing preferences (e.g. newsletter subscriptions) Stored until you withdraw consent.

How to complain

IIf you have any concerns about how your personal data has been used, please contact me using the details at the top of this privacy notice. I’ll look into your concern and respond as quickly as possible.

If you’re unhappy with the outcome, you can raise a formal data protection complaint using my Data Complaints Policy, which explains how complaints are handled and the steps involved.

If you still remain dissatisfied after following my complaints process, you can then raise your concern with the Information Commissioner’s Office (ICO). The ICO will generally expect you to have contacted me first and allowed time for a response.

Information Commissioner’s Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Website: ico.org.uk Telephone: 0303 123 1113

Last updated

22nd July 2026